Group 1: Cooperation & Customization
Q1: What are your MOQ (Minimum Order Quantity) requirements?
A: The MOQ varies depending on the product type and customization level. For standard products: Generally, a MOQ of 100-1,000 units per SKU is acceptable. For full OEM/ODM projects (custom formula/packaging): The typical MOQ starts from 1,000-5,000 units. We offer flexible bulk order options for long-term partners.
Q2: Do you provide OEM/ODM services?
A: Yes, SERUI specializes in OEM/ODM solutions. We offer full-cycle support: 1. Product Concept & R&D: Custom formulations tailored to your market needs. 2. Packaging Design: Private labeling, boxes, and user manuals. 3. Production & Labeling: Compliant manufacturing and branding. 4. Logistics & Delivery: Global shipping to your target market.
Q3: Can you develop a new product based on my idea?
A: Absolutely. Our R&D team has 12+ years of experience in pet care formulations. Share your product concept or target market. We will provide a detailed feasibility report and develop a prototype for your approval. Cost and timeline estimates will be provided during the initial consultation.
Group 2: Quality & Certifications
Q4: What quality control standards do you follow?
A: We operate under an ISO 9001 certified quality management system. Our QC process includes: Raw Material Inspection: Ensuring safe and high-quality ingredients. In-Process Checking: Monitoring production at every stage. Final Product Audit: 100% inspection before shipment. We also provide third-party testing (SGS, CE, MSDS) for specific markets upon request.
Q5: Are your products compliant with global safety regulations?
A: Yes, compliance is our priority. We adhere to EU (REACH/CLP), US (FDA/CPSC), and Chinese GB standards. All products come with MSDS (Material Safety Data Sheets). We can provide certificates and test reports to support your market entry (e.g., ROSH, CPC).
Group 3: Production & Logistics
Q6: How long does it take to produce an order?
A: Lead time depends on the order quantity and complexity: Standard Products: 15-25 days after deposit. Customized Projects (OEM/ODM): 30-45 days (including design and prototype development). We will provide a clear production schedule and keep you updated throughout the process.
Q7: Do you ship internationally, and what shipping methods are available?
A: Yes, we specialize in global logistics. We offer: Sea Freight: Cost-effective for large bulk orders (typical for B2B). Air Freight: Fast delivery for urgent orders or small batches. Express (DHL/FedEx/UPS): Ideal for samples or small trial orders. We can arrange shipping to 30+ countries worldwide.
Q8: Can you handle the customs clearance process for us?
A: While we focus on manufacturing, we can provide commercial invoices, packing lists, and certificates (like Form A/F) to assist with customs clearance. For dedicated support, we recommend working with a local freight forwarder, but our sales team will provide all necessary documentation to ensure a smooth process.
Group 4: Samples & Cooperation Process
Q9: Is it possible to get free samples?
A: We offer paid samples for quality verification. The sample fee is fully refundable once you place a bulk order. Sample delivery time: 3-7 days. We also provide video calls to show you the production line and finished products.
Q10: What is the standard payment term?
A: The standard payment term for new B2B partners is T/T (50% deposit + 50% balance before shipment). For long-term trusted partners, we may consider L/C or other flexible terms based on mutual agreement.
Group 5: Technical & After-sales Support
Q11: Do you provide after-sales support?
A: Yes, we provide comprehensive after-sales support: Warranty: We offer a warranty for manufacturing defects. Technical Support: Guidance on product usage, marketing, and regulatory compliance. Reorder Assistance: Fast reorder process with priority for existing customers.
Q12: How can I start working with SERUI?
A: Getting started is easy: 1. Contact Us: Send an inquiry via WhatsApp, email, or the form on our website. 2. Share Details: Let us know your product requirements, target market, and budget. 3. Get Quotation: We will provide a detailed quote within 24 hours. 4. Confirm & Start: Sign the contract, pay the deposit, and let’s bring your product to life.